Please choose carefully when purchasing merchandise as there are special conditions that apply when returning merchandise.
You must notify us immediately by email (firstname.lastname@example.org) if you intend to return goods, stating the reason for the return.
All goods must be returned within a reasonable time frame after initial delivery (but no longer than 5 days for Domestic sales or 4 weeks for International sales) in the products original state, with a copy of the invoice and/or proof of payment. All packaging must be returned.
We cannot accept the return of patterns or booklets due to copyright law.
Refunds & exchanges will not be provided after delivery has occurred unless the item is proven to be faulty or does not match the description provided.
Refunds will be at management's sole discretion. Shipping & handling charges are not included in refunds. Refunds will only be credited to the same credit card as used in the original purchase. Please send all returns to: Jen Kingwell Designs' address as detailed on the contact us page.
Goods must be returned to our warehouse at the customers cost prior any refund or exchange taking place. A proof of ID may be requested and this ID must match the details that were provided at the time of the purchase.